Refund Policy

At Ecom Global Trade, we are committed to providing our customers with high-quality products and services. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.

1. General Policy

Ecom Global Trade aims to ensure customer satisfaction with every purchase. If you are not satisfied with your order, you may be eligible for a refund under the conditions outlined in this policy. All refund requests must be made within [insert time frame, e.g., 30 days] from the date of receipt of the goods.

2. Eligibility for Refunds

Refunds may be granted under the following circumstances:

• Defective or Damaged Products: If the product received is defective or damaged upon arrival, customers must notify us within [insert time frame, e.g., 7 days] of receipt. Please provide photographic evidence of the damage or defect along with your order number.
• Incorrect Items: If you receive an item that is not what you ordered, please contact us within [insert time frame, e.g., 7 days] of receipt. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.
• Non-Delivery: If your order has not been delivered within the expected time frame, please contact us. We will investigate the issue and, if necessary, issue a refund.

3. Refund Process

To initiate a refund, please follow these steps:

• Contact Us: Reach out to our customer service team at info@ecomglobaltrade.com or call us at +91 7033482677. Provide your order number and details regarding the reason for the refund request.
• Return the Product: If applicable, you may be required to return the product to our designated return address. Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).
• Processing Time: Once we receive your return and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [insert time frame, e.g., 7-10 business days] for the refund to reflect in your account.

4. Non-Refundable Items

Certain items may not be eligible for a refund, including but not limited to:

• Products that have been used or altered.
• Perishable goods that have been opened or consumed.
• Custom or personalized orders.

5. Changes to the Refund Policy

Ecom Global Trade reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after any changes constitutes your acceptance of the new policy.

6. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us:

Ecom Global Trade
Email: info@ecomglobaltrade.com
Phone: +91 7033482677
Address: 45, 2nd Floor Sakchi New Astha City Centre 831001, Jamshedpur, India .